FAQs

We travel to locations between Snoqualmie Pass and Ellensburg and Ronald to South Cle Elum including Thorp, Liberty, Suncadia, Roslyn Ridge, Peoh Point and Easton. To travel further, an additional one time travel fee determined by travel time is required.

We book groups up to 6 months in advance. If you know you are planning a spa party or mountain getaway and would like to include our services, we encourage you to connect using our mobile services contact form as soon as possible. Do not hesitate to inquire though, last minute cabin massages in the mountains do sometimes work out!

Start by giving us the basic details of your retreat or ladies night on our Form.

Once we have set a date and location for your event, we will need the first and last names of everyone in your group along with a unique email address for each person. This information is needed to book the individual service and to get the required documentation for each client. If this is a surprise for someone in the group, we will work together on emailing them after the surprise is revealed. A phone number is also helpful for reminders about the service, but not required. We will collect this info on a call, via text or email a couple of weeks before our planned event.

We bring all the needed supplies for your sessions which may include a massage table, massage chair, a towel warmer or a rolling stool. We bring all the necessary linens and props as well as music. To use heat packs (in the winter) we need access to a clean microwave and to keep you warm (most times of the year) a plug near the massage table to use a heating pad is nice.

We also ask that a parking spot to unload / reload near the door be available if possible.

An afternoon of massage during a Bridal Shower on the deck sounds awesome! If the temperature is moderate and bugs are at a minimum, yes! However, a lot goes into accommodating outdoor services so please let us know in advance if this is something you want us to consider and plan.

Please understand that cancelling at the last minute does not allow for your therapist to fill their schedule with other clients. The time was set aside for your group. We request 48 hours notice for any cancellations or changes to mobile services. Late cancellations after 48 hours to the day of the event will be charged 50% of the service fees. Same day changes and cancellations are charged 100% of the service fees. A credit card will be held on file to be used in the unfortunate event of a late change or cancellation. The exceptions to this policy only include extreme extenuating circumstances. Winter weather is generally not an extenuating circumstance. Please plan accordingly. Exceptions are determined on a case by case basis. If any deposit was made, a credit will be offered to the group organizer io be used at a later date. There are no refunds.

Our minimum is two hours of hands on time for mobile sessions.

Each massage therapist is different, but generally 6-7 hours of hands on time is our maximum. Treatment times can/will be varied to accommodate the therapist and group size. If your group is more than 7-8 people, we might request that one of our colleagues join us to work with some of the group though this is not always possible. Another option is to spread the services out over the time of your stay.

This will vary greatly depending on the services scheduled. We'll create an itinerary that suits the needs of the group/event. For table massage service the therapist will arrive about 20 minutes before the first scheduled appointment time to unload and set up. 

When we are finished, it takes us about 15 minutes to break down and collect payment if needed.

For table massage sessions, a space of 8 feet by 12 feet is requested to move safely and provide the best service. Most homes can accommodate this, but sometimes furniture needs to be pushed aside for the sessions. Please move furniture before the scheduled arrival time. We can not help move heavy furniture. A room with a door is ideal, but not required. For mini spa services like our foot and scalp treatment, it is best to have the client(s) on a comfortable couch or chair, just out of the way of other festivities.

If the space does not meet the minimum requirements upon arrival, the session may be declined and full payment will still apply, as outlined in your agreement.

Yes, a couple! We love creatures, but pet allergies for our following clients are a concern. Please plan to have pets contained and away from the therapist's supplies and work area. The practitioner will need access to a bathroom and sink. If available, use of a microwave to warm a heat pack is also appreciated.

Each client session will start by discussing their needs and creating a plan for the massage or other service. For table massage, clients will be professionally draped at all times and the massage therapist will step out of the room to ensure your privacy when getting on/off the table. After each session the massage table linens are changed and surfaces and implements sanitized. Other services may need additional clean up and resetting for the next client.

Cash or major credit card processed through Square. If not prepaid, payment must be made at time of service.

For a couple (two people) - sessions will be scheduled back to back instead of “side by side.” If there are 5-12 in your group, a second practitioner may assist and the appointment times will overlap but may not be in the same room as a traditional couples massage service is.