Before you arrive
Please see my health and sanitation standards for current expectations before your next appointment.
1. Do you accept payments from insurance providers? Unfortunately not at this time. However, many insurance providers will reimburse if you submit a claim if massage therapy is included in your benefit plan. Simple Indulgence Wellness will be happy to help you complete any needed forms to submit your claim. Make sure to check if a referral is needed before you attend any massage sessions you hope to submit a claim for. Payment for services is due at time of service.
2. What is the no show/cancellation policy? Please understand that cancelling at the last minute does not allow for your therapist to fill their schedule with guests hoping for treatments. The time was set aside for you and other guests were possibly turned away. Because of this, we request 24 hour notice for any cancellations. Both late cancellations and No Shows will be charged 50% of the service cost. This is an on your honor agreement accepted at time of booking. If you are going to claim the service fees on your insurance, please note that this is not usually a charge that insurance will cover, and you will be responsible to pay these fees out of pocket. Your therapist will request payment for the missed service at time of cancellation. Please also see my health and sanitation standards for current expectations before your next appointment.
3. What is In-Home massage? Your therapist comes to you! All supplies including a massage table will be brought to your home, apartment or other safe space. Your therapist will arrive about 15 minutes prior to your appointment start time to set up. For the best treatment, your therapist will need about 9 feet squared that is free of furniture, pets and other people. Optimally, this space has a door, but that is not required. If there is not adequate space for the massage to take place or the space is deemed unsafe for treatment, the session will be considered a cancellation and the cancellation policy will apply. Your therapist will need to use your sink to wash their hands and might request to use your microwave if you would like a heated pack during your service.
4. What happens during my first appointment? All services will start by discussing your needs and creating a massage plan. First time appointments are scheduled an additional 15 minutes to properly discuss your needs and goals. This time is not always used or added to the hands on time, but allows time for your therapist to understand why you are seeking massage. Please plan to leave a bit later than you allotted appointment time.
5. Do I need to have anything at my appointment? If you have a Doctor's recommendation to get a massage, please bring that with you. You will need to know what medications you are taking as some might require special considerations. Last, if you have not prepaid for your session, please bring payment.
6. How long will each treatment last?
Your appointment will last the duration of your booked appointment. If it is determined that a shorter session time is best for you for best results, medical circumstances, the cost of the session will be reduced appropriately. If you need to leave before your specific end time please make sure that your therapist is aware before beginning, and you will be responsible for the entire cost of your session. All first time appointments are allotted an extra 15 minutes for a detailed intake.
7. What is your office like?
My office consists of a massage table and equipment to perform facials and massages. It is cozy and light and located in the Gas Lamp Building in downtown Cle Elum. There are other offices and a brewery in the building. I have a small sitting area to wait for your appointment off of the building's main lobby. There is a restroom, but no shower. You will have privacy throughout your treatment.
8. What form of payment do you accept?
Cash or major credit card processed through Square. If not prepaid, payment must be made at time of service.
1. Do you accept payments from insurance providers? Unfortunately not at this time. However, many insurance providers will reimburse if you submit a claim if massage therapy is included in your benefit plan. Simple Indulgence Wellness will be happy to help you complete any needed forms to submit your claim. Make sure to check if a referral is needed before you attend any massage sessions you hope to submit a claim for. Payment for services is due at time of service.
2. What is the no show/cancellation policy? Please understand that cancelling at the last minute does not allow for your therapist to fill their schedule with guests hoping for treatments. The time was set aside for you and other guests were possibly turned away. Because of this, we request 24 hour notice for any cancellations. Both late cancellations and No Shows will be charged 50% of the service cost. This is an on your honor agreement accepted at time of booking. If you are going to claim the service fees on your insurance, please note that this is not usually a charge that insurance will cover, and you will be responsible to pay these fees out of pocket. Your therapist will request payment for the missed service at time of cancellation. Please also see my health and sanitation standards for current expectations before your next appointment.
3. What is In-Home massage? Your therapist comes to you! All supplies including a massage table will be brought to your home, apartment or other safe space. Your therapist will arrive about 15 minutes prior to your appointment start time to set up. For the best treatment, your therapist will need about 9 feet squared that is free of furniture, pets and other people. Optimally, this space has a door, but that is not required. If there is not adequate space for the massage to take place or the space is deemed unsafe for treatment, the session will be considered a cancellation and the cancellation policy will apply. Your therapist will need to use your sink to wash their hands and might request to use your microwave if you would like a heated pack during your service.
4. What happens during my first appointment? All services will start by discussing your needs and creating a massage plan. First time appointments are scheduled an additional 15 minutes to properly discuss your needs and goals. This time is not always used or added to the hands on time, but allows time for your therapist to understand why you are seeking massage. Please plan to leave a bit later than you allotted appointment time.
5. Do I need to have anything at my appointment? If you have a Doctor's recommendation to get a massage, please bring that with you. You will need to know what medications you are taking as some might require special considerations. Last, if you have not prepaid for your session, please bring payment.
6. How long will each treatment last?
Your appointment will last the duration of your booked appointment. If it is determined that a shorter session time is best for you for best results, medical circumstances, the cost of the session will be reduced appropriately. If you need to leave before your specific end time please make sure that your therapist is aware before beginning, and you will be responsible for the entire cost of your session. All first time appointments are allotted an extra 15 minutes for a detailed intake.
7. What is your office like?
My office consists of a massage table and equipment to perform facials and massages. It is cozy and light and located in the Gas Lamp Building in downtown Cle Elum. There are other offices and a brewery in the building. I have a small sitting area to wait for your appointment off of the building's main lobby. There is a restroom, but no shower. You will have privacy throughout your treatment.
8. What form of payment do you accept?
Cash or major credit card processed through Square. If not prepaid, payment must be made at time of service.
